UK Help & Advice
What to do after a death
If you’re dealing with a death right now, you do not have to do everything today. Start with the first-hours checklist and only handle what’s necessary now. This guide is UK-specific (England & Wales first, with notes where Scotland and Northern Ireland can differ).
Non-emergency medical guidance: NHS 111.
If you need someone to talk to now: Samaritans 116 123 (free, 24/7).
Quick UK timeline — what usually happens next
This sets expectations. Coroner involvement can change timing.
- Immediate (hours): confirmation of death by a professional and guidance on next steps.
- Days 1–3: choose a funeral director (or organise privately), begin funeral planning, gather key documents, secure property.
- Usually within 5 days (England & Wales): register the death. Scotland is often within 8 days. Northern Ireland has its own rules; your local registrar will advise.
- Days 2–10: Tell Us Once (where available), notify employer, pensions/insurers, prioritise essential bills and fraud prevention.
- Weeks onward: estate administration: executor/administrator tasks, probate (if needed), debts, taxes, and distribution (see legal page).
1) First hours: what happens next depends on where the person died
Start here — location changes the process.
- At home (expected death): call the GP / out-of-hours service or hospice team. They’ll advise what happens next and when a clinician can attend.
- At home (unexpected or unclear): call 999. Police and medical services may attend, and the death may be referred to the coroner.
- In hospital: the bereavement office (or ward team) will guide you, including paperwork and collecting belongings.
- In a care home: staff will contact the relevant clinician and explain next steps and paperwork.
2) While you’re waiting (first-hours checklist)
This is what families can do safely during the confusing gap.
- Secure the home: lock doors/windows, gather keys, secure valuables, and reduce access to the property (keep visitors to a minimum if you can).
- Pets and dependants: arrange immediate care (food/water first, then who can stay overnight).
- Medication safety: secure medications, especially controlled items.
- Gather visible documents: passport, driving licence, NHS number if known, benefit letters, bank cards, insurance documents, recent bills, and any paperwork left out.
- Choose one communicator: ask one person to handle family updates and messages so you don’t repeat the news constantly.
- Write down basics: time/date, who attended (GP/paramedics/police), and any instructions given. Tiredness makes details slip.
3) Medical Certificate of Cause of Death (MCCD) and when the coroner is involved
This paperwork unlocks registration and funeral arrangements.
In the UK, a doctor usually completes the Medical Certificate of Cause of Death (MCCD) if the cause is known and the death is not considered suspicious. In some situations, the death is referred to the coroner (England & Wales). Similar roles exist in Scotland and Northern Ireland.
- Coroner involvement is more likely if the death was unexpected, the cause is unclear, there was an accident or injury, there are concerns about care, or the person wasn’t recently seen by a doctor.
- If the coroner investigates, registration can be delayed. You may be given interim paperwork so you can proceed with some arrangements.
- A post-mortem or inquest is not automatic for every case — it depends on circumstances.
4) Register the death
Usually done with the register office for the area where the death occurred.
Once the MCCD is completed (or the coroner allows it), you register the death with the local register office. Registration rules differ across the UK, but the registrar will tell you exactly what they need and what you’ll receive.
- Prepare details: full name (and any previous names), date of birth, address, occupation, and information about a spouse/civil partner.
- Ask for multiple certified copies of the death certificate — banks and insurers often require them.
- The registrar will issue what’s needed for burial or cremation (the exact document varies by nation and situation).
5) Tell Us Once and notifying organisations
Reduce repetition — then work through banks, pensions, insurers, and utilities.
Many areas offer Tell Us Once, which can notify multiple government departments in one go (availability varies). Ask the registrar whether you can use it and what you’ll need.
Common organisations to notify (in a sensible order)
- Employer: final pay, any death-in-service benefit, workplace pension, HR forms.
- Pensions & insurers: state pension/benefits office where relevant, workplace/private pensions, life cover, home and car insurance.
- Essential household: council tax, utilities, landlord/management company, phone/internet.
- Money: banks/building societies, credit cards, mortgage provider.
- Vehicles: DVLA and vehicle insurer if a car is involved.
6) Financial protection (fraud prevention) — do this early
This protects the estate and reduces stress later.
- Secure mail: collect post daily and ensure the letterbox is secure. Consider mail redirection when you’re ready.
- Be scam-aware: if someone pressures you to pay “fees” urgently or asks for sensitive documents unexpectedly, pause and verify independently.
- Preserve digital access: keep the phone and email accessible if possible. Many accounts rely on text codes (2FA).
- Don’t rush closures: avoid closing accounts or cancelling the phone plan in week one if it might block access to important services and authentication.
7) Funeral decisions
You can take your time unless there are urgent religious or cultural needs.
You can use a funeral director or arrange the funeral yourself. If there’s a will, it may include wishes — but families often adjust plans based on what is practical and meaningful.
- Decide whether the funeral will be burial or cremation.
- Consider a religious service, a non-religious ceremony, or a blend.
- Ask for a written quote and clarify what’s included vs third-party costs (venue, flowers, notices, music, catering).
- If cost is a concern, ask about a simple funeral option and what choices have the biggest impact on price (often cars, venues, printed materials, add-ons).
8) Digital accounts (quick guidance)
Preserve first, decide later.
- Preserve access: keep the phone and email safe and accessible if you can.
- Social media: there is no rush. Consider memorialisation options later if helpful.
- Photos and files: back up important photos/documents when you have capacity.
9) First estate tasks
Don’t do everything at once. Start with safeguarding and finding key documents.
- Locate any will (and contact the solicitor if you know who holds it).
- Secure the home: lock doors/windows, check post, and consider insurance requirements for an empty property.
- Gather key documents: passport, driving licence, bank details, pension info, property papers, and any written notes about accounts.
- Keep receipts for essential expenses you pay and write down why each payment was necessary.
Common questions
Quick answers to reduce uncertainty.
How many death certificates should we order?
Many families order multiple certified copies so they can notify banks, insurers, and providers without delays. If you’re unsure, start with several — it’s often easier than ordering later.
Do we need a funeral director?
No — it’s optional — but many people find it helpful for paperwork, logistics, and guidance. You can also arrange a funeral privately if you feel able to do so.
What if the coroner is involved?
Coroner involvement can affect timelines and paperwork. Ask the contact person what you can do now (funeral planning, notifying family) and what must wait (registration or certain documents).
We feel overwhelmed — what’s the “minimum” for today?
Today, focus on: professional guidance/confirmation, following any coroner/police instructions, securing the home and pets, choosing one communicator, and resting. Registration and most admin can follow over the next few days.
Next steps
Go deeper when you’re ready.