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Nigeria — Help & Advice

Government benefits & financial support after a death (Nigeria): pension, death-in-service, NSITF, NHF refunds, work benefits, banks & insurance

This page helps you answer the most urgent question: where can money and support come from after a death — and how to move each claim to completion using checklists, acknowledgements, and a follow-up calendar.

Quick map (Nigeria)

  • Pension death benefits: CPS (RSA via the deceased’s PFA) or DBS (PTAD for certain older federal retirees where applicable).
  • Death-in-service / Group Life: employer-arranged cover that pays a lump sum (often missed).
  • NSITF Employee Compensation: if death is work-related (accident/occupational cause).
  • NHF refunds (FMBN): NHF contributions may be refundable to next-of-kin (separate lane).
  • Workplace payouts: last salary, leave, terminal benefits, certificates/letters.
  • Banks & insurance: stop leakages, map accounts/loans, open claims with references.

Scope boundary (no leaks)

Inheritance, probate/letters of administration, and asset transfer details belong in the legal guide (Nigeria). This page focuses only on benefits/financial support and money admin.

Official starting points (Nigeria)

First 72 hours (stop losses & lock evidence)

Before you ‘understand everything’: prevent silent losses and reduce disputes.

🔴 URGENT

Real-world risks (common)

  • Secure the primary phone/email (OTP, bank alerts, password resets).
  • Stop recurring charges where possible (standing instructions, subscriptions, card auto-payments).
  • Preserve evidence: screenshots, statements, email confirmations, call logs.
  • For every submission: insist on acknowledgement (receipt, reference, email trail).

Turn chaos into a trackable system

  • Appoint one family “coordinator” to speak to employer/banks/insurers/agencies.
  • Build one consistent Master File (PDF pack) plus a tracking log: date, channel, officer, reference, missing items, next step, follow-up date.
  • Important appointments: bring two people when possible (reduces mistakes).

For the full action checklist, use what to do after a death (Nigeria).

Who this guide is for (what you can skip)

A 20-second filter so you don’t get overwhelmed.

This guide is most useful if the deceased had a job (public or private), a pension (RSA/PFA or DBS pension), Group Life/death-in-service cover, multiple bank accounts/loans, NHF contributions, or insurance policies.

If your case is simple, prioritise just three lanes first: pension route + death-in-service / Group Life + bank stop-loss (recurring charges/loans).

Who this is NOT for: If the deceased had no employment history, no pension, no bank accounts, and no formal contributions, focus first on urgent household/community support while you confirm whether any overlooked lanes exist (employer welfare, faith/community, informal savings groups).

Start here (the order that avoids running in circles)

Correct sequence = fewer rejections and fewer repeat trips.

  1. Build your “identity + death proof” pack: death certificate / proof of death + your ID + proof of relationship / authority (requirements vary by lane).
  2. Identify the pension lane: CPS (RSA via PFA) vs DBS/PTAD (where applicable).
  3. If the person died in active service, open the death-in-service / Group Life lane immediately through the employer.
  4. If the death may be work-related, open the NSITF Employee Compensation lane early (evidence + timelines matter).
  5. Stop bank leakages, then map accounts/loans across banks.
  6. Run a quick insurance search (paper + email + employer + bank add-ons) and open claim files.
  7. If NHF contributions existed, open the NHF refund lane as a separate track.

Anti-stall formula

Every lane needs: a written checklist + an acknowledgement/reference + a follow-up date. Missing any one of these is how cases “go quiet”.

30-second filters

Answer these 9 questions and you’ll know most of what to do.

  • Was the deceased working at the time of death?
  • Public sector or private sector (or self-employed)?
  • Is there an RSA / PFA (pension statements, PIN, PFA messages)?
  • Was the person an older DBS pensioner where PTAD may apply?
  • Is there Group Life / death-in-service cover through the employer?
  • Was the death potentially work-related (accident/occupational cause)?
  • Were there NHF contributions (pay slip deductions, NHF number/passbook)?
  • Are there standing instructions / subscriptions that will keep charging?
  • Are there loans (mortgage, personal, credit) that might become overdue?

Jump to what you need

Pick the right lane — but follow the recommended order for less rework.

Money priority matrix (what to do first)

A simple way to prioritise when you’re overwhelmed.

🔴 Fast & large (open immediately if applicable)

Group Life / death-in-service (through employer) • Some pension death benefits (once the route is clear)

🟡 Medium (important, usually step-by-step)

Workplace payouts (salary/leave/terminal benefits) • Insurance claims (personal + employer-linked)

🟢 Slower but meaningful (run in parallel)

NHF refunds (FMBN) • NSITF Employee Compensation (especially if evidence-heavy)

🔵 Risk reduction (prevents silent losses)

Bank stop-loss: stop recurring charges, map accounts/loans, preserve evidence, and track references.

Pension death benefits: CPS (PenCom/PFAs) vs DBS (PTAD)

First job: identify the correct scheme and administrator, then get a written checklist and reference.

🔴 PRIORITY

Nigeria has more than one pension pathway. Most working-age employees (especially since the 2004 pension reforms) are under the Contributory Pension Scheme (CPS), where death benefits are processed through the deceased’s Pension Fund Administrator (PFA). Some older federal retirees fall under defined-benefit arrangements where PTAD may be involved (where applicable).

Quick scheme identification (fast check)

If you see…It usually suggests…Start with…
RSA statements, PFA messages, PIN, regular deductions on payslipsCPS (RSA) via a PFAContact the PFA and request the deceased-claim checklist + reference
Retired long ago from federal service; received monthly pension under older arrangementsDBS route where PTAD may apply (category-dependent)Confirm the category/paying authority; check PTAD applicability

Official guidance (start here)

The 6 questions to ask (copy/paste)

  • “Which scheme applies here: CPS (RSA/PFA) or DBS/PTAD?”
  • “Who is the correct administrator/contact for this exact case?”
  • “What documents are required (please send the checklist in writing)?”
  • “What is the reference number / proof of submission?”
  • “What is the expected timeline, and how do I check status?”
  • “If something is missing, can you issue a written missing-item list?”

Authority documents (tiny but important)

Requirements can vary by institution and sometimes by claim value. Ask explicitly: “For this claim value, do you require Letters of Administration/Probate, or will you accept another form of authority?” Keep the response in writing and attach it to your Master File.

Do not mix lanes

Pension death benefits and employer insurance can be separate tracks. Don’t assume “pension = insurance” or “insurance = pension”. Open each lane with its own checklist and reference.

Estate authority and inheritance distribution: legal guide (Nigeria).

Death-in-service / Group Life cover (often overlooked money)

If the person was employed, ask HR about Group Life / death-in-service cover immediately.

🔴 PRIORITY IF EMPLOYED

Many employers provide Group Life or death-in-service cover. This can be one of the fastest large payments when processed cleanly, but it often gets delayed because families don’t ask the right question early or the employer doesn’t open the claim promptly.

Official policy references (use for credibility when requesting action)

Script for HR (copy/paste)

“Please confirm whether the deceased had Group Life / death-in-service cover (and with which insurer). We need the claim checklist, the claim reference, the documents the company will issue, the expected timeline, and a written acknowledgement of submission.”

Authority documents (tiny but important)

Requirements can vary by insurer/employer and sometimes by claim value. Ask specifically: “For this claim value, do you require Letters of Administration/Probate, or will you accept another form of authority?” Don’t guess — get the answer in writing and attach it to your Master File.

Practical tip

Ask HR for a single email that lists: (1) payouts due, (2) insurance cover(s), (3) required documents, (4) who signs what, (5) timelines. This reduces ‘go and come’ delays.

NSITF Employee Compensation (work-related death)

If the death was work-related, open this lane early and treat evidence as the engine.

🟡 IMPORTANT

The NSITF Employee Compensation Scheme is designed to provide compensation to employees (or dependants) for death, injury, disease or disability arising out of or in the course of employment. In practice, the employer is usually central to reporting and claim submission — don’t assume “someone else will do it”.

Official starting point

NSITF: nsitf.gov.ng (use official contact channels to request the correct claim route and checklist for your case)

What to do immediately (systematic)

  • Ask the employer: “What is the official ECS claim process and what forms are required?”
  • Preserve evidence: incident reports, medical documentation, witness details, employer letters.
  • Get a claim reference / acknowledgement and a follow-up date.
  • Keep this lane separate from pension/insurance/estate lanes (different administrators and rules).

If there is a dispute about cause

Don’t argue in circles on calls. Submit a clean evidence pack, request a written response, and track escalation steps. Evidence + dates + references is what moves contested cases.

NHF refunds (FMBN) for deceased contributors

If NHF contributions exist, next-of-kin may apply for refunds via FMBN (separate lane).

🟢 HIGH VALUE IF APPLICABLE

If the deceased contributed to the National Housing Fund (NHF), there may be an official refund pathway for the next-of-kin. Treat NHF as its own lane: get the exact checklist, submit a complete pack once, and follow up on a schedule.

Official reference (NHF refunds)

FMBN NHF guide (includes “refund to next-of-kin in case of deceased contributor”): fmbn.gov.ng (NHF)

Fast detection (how to confirm NHF exists)

  • Check payslips for NHF deductions or NHF numbers.
  • Search email/WhatsApp for “NHF”, “FMBN”, “housing fund”, “contribution”.
  • Ask the employer payroll team to confirm contribution status and provide any reference details.

Do not confuse NHF with other housing/loan products

NHF refunds are separate from mortgages, bank loans, or property transfer. Keep the lane clean to avoid delays.

Workplace: salary/leave/terminal benefits & documents

Don’t just ask for ‘last salary’. Ask for a complete death-case payout checklist and the documents you’ll need elsewhere.

🟡 IMPORTANT

Employers can be a major source of money and documents: last salary, unused leave, bonuses, reimbursements, terminal benefits, and letters/certificates that unlock other processes (pension/insurance/bank lanes).

Script for HR/Payroll (copy/paste)

“We need the full checklist for a death case: all payouts due (salary/leave/terminal benefits), any Group Life/death-in-service claims, documents we must submit, documents the company will issue, the processing timeline, and how we will receive acknowledgement in writing.”

Practical tip

Submit documents with an itemised cover list and get an email acknowledgement (or a stamped receipt). That one step prevents “we didn’t receive it” loops.

Banks: stop leakages, map accounts/loans, run the process

Step 1 stop leakages. Step 2 map products. Step 3 follow each bank’s deceased process with references.

🟡 IMPORTANT

Stop leakages first (instant savings)

  • List standing instructions, subscriptions, card auto-payments.
  • Preserve evidence (statements/screenshots) before changing anything.
  • Don’t close everything blindly: you may need an active channel for refunds/adjustments.

The standard bank question (copy/paste)

“Please confirm all products held by the deceased with your bank (accounts, deposits, cards, loans, standing instructions). What is your deceased-account process, what documents are required, and can you provide a reference/acknowledgement and expected timeline?”

Fraud safety rule (Nigeria-specific)

Never share OTPs, PINs, or full login credentials with anyone claiming to “help process” the deceased’s account. Use official bank channels and insist on written references for every request.

If the deceased had loans

Ask the bank to confirm: the outstanding balance, next payment date, any insurance linked to the loan, and the documentation required to pause/adjust enforcement while the case is processed.

Insurance: personal & employer-linked policies

Fast money is sometimes in a forgotten policy: employer cover, bank add-ons, or old personal plans.

🟡 IMPORTANT

Your job is to confirm 4 things quickly: whether there is a policy, who the beneficiary is, the document checklist, and the claim reference and timeline.

5 places to search (fast)

  1. Paper files at home (policies, certificates, premium notices)
  2. Email/SMS/WhatsApp (search “insurance”, “policy”, “premium”, insurer names)
  3. Employer HR (group benefits)
  4. Banks (loan/card add-on insurance)
  5. Family members who paid premiums or received notices

Safety rule

Don’t submit original documents without an itemised list and a confirmed receipt/reference. Prefer certified copies if required.

Urgent household support (where to ask, how to present)

If the household is struggling with basics, lead with facts, documents, and a clear request.

🔴 URGENT IF NEEDED

Nigeria’s support landscape can be fragmented across federal/state/community lanes. If the household is in immediate distress, don’t wait for long processes to finish. Ask for help while you run the bigger benefit lanes in parallel.

How to get a real decision faster (practical)

  • Bring a simple packet: proof of death, household ID, income situation, urgent bills/arrears.
  • State your request clearly: “We need short-term help with rent/food/medical costs while claims process.”
  • Ask for a case reference, written next steps, and a follow-up date.

Where families often ask (non-exhaustive)

  • State/Local Government social welfare offices (vary by state).
  • Employer welfare/union support (if the deceased was employed).
  • Faith/community welfare structures (often fastest for emergency support).

Tactical tip (when following up)

NHF refunds and NSITF claims are not “instant”, but if the household is in extreme distress, you can explain the urgency during follow-ups and ask whether there is any prioritisation route. Keep it factual and documented.

Keep lanes clean

Emergency support is not a substitute for pension/insurance/legal lanes. Track each lane separately with its own references.

Follow-up calendar (so cases don’t stall)

Systems reward consistency. A weekly follow-up rhythm is normal.

  • Week 1–2: identify scheme (CPS vs DBS/PTAD), open PFA claim (if CPS), open employer Group Life/death-in-service, open NSITF lane if work-related, bank stop-loss + product map, insurance search, NHF detection.
  • Week 3–4: submit remaining documents, respond quickly to missing-item lists, confirm next dates and references.
  • Month 2: weekly follow-ups per lane, always referencing your case/claim number.
  • Month 3: escalate formally if there is no movement (with evidence pack).

One-line tracking format (use for every lane)

PFA / PTAD / Employer / NSITF / FMBN-NHF / Bank / Insurer: status + reference + next action + follow-up date.

Escalation (when you get stuck)

Evidence moves cases: Master File + acknowledgements + a clear timeline.

Pension (PFA / PTAD)

  • Step 1: confirm which route applies (CPS/PFA vs DBS/PTAD).
  • Step 2: ensure you have a reference and checklist on record.
  • Step 3: request a written missing-item list if asked for more documents.
  • Step 4: follow up on schedule; if overdue, escalate with your timeline + attachments list.

Employer / Insurer (Group Life / death-in-service)

  • Step 1: ask HR to confirm insurer and open claim immediately.
  • Step 2: request written acknowledgement that the claim was submitted.
  • Step 3: escalate internally (HR head) and then to insurer claims supervisor if stalled.
  • Step 4: lodge a formal complaint attaching your timeline and evidence pack (keep it factual and dated).

Banks

  • Step 1: request the deceased-account checklist in writing + a reference.
  • Step 2: escalate at branch/relationship manager level with your submission proof.
  • Step 3: file a formal complaint attaching your timeline and evidence pack.

NSITF (work-related)

  • Step 1: keep the employer accountable for submitting required reports/forms.
  • Step 2: maintain a single evidence pack (incident + medical + employer letters).
  • Step 3: follow up using your claim reference; request written status updates.

Golden rule

No reference / receipt = the case is easy to “lose”. Treat acknowledgements as a deliverable.

When is it ‘done’?

Clear completion signals so you can move on without anxiety.

✅ DONE
  • Pension: you have a confirmed payout outcome and timeline from the PFA/PTAD route (or a written status with reference).
  • Employer: all salary/leave/terminal payouts are settled and documentation is complete.
  • Group Life / death-in-service: claim is filed with a reference and final outcome received.
  • NSITF (if applicable): claim decision and payment/next steps are documented.
  • NHF (if applicable): refund pathway has a decision and clear next review/follow-up dates.
  • Banks & insurance: accounts/loans mapped, leakages stopped, claims completed with written outcomes.

Self-check

If every lane in your Master File has status + reference + follow-up date, you’re out of the “uncertainty zone”.

Master File checklist (one pack for all)

Build once, reuse everywhere: PFA/PTAD, employer, NSITF, FMBN-NHF, banks, insurers.

  • Death certificate / proof of death (and any supporting hospital documentation, if relevant)
  • Your identification (NIN/ID/passport as applicable) and contact details
  • Proof of relationship / authority (as required per lane)
  • Pension lane notes: CPS/PFA vs DBS/PTAD, and all reference numbers
  • Employer packet: HR contacts, payout checklist, acknowledgements, letters issued
  • Group Life packet: insurer details, claim reference, document checklist
  • NSITF packet (if applicable): incident report timeline, medical documents, employer letters
  • NHF packet (if applicable): evidence of NHF contribution, employer confirmation, submission proof
  • Bank packet: account/loan map, recurring charges list, case refs
  • Insurance packet: policy clues, claim references, document checklists
  • Tracking log: date, channel, officer, reference, missing items, next step, follow-up date

High-leverage tip

Use a consistent file order and naming convention (01 Death Proof, 02 IDs, 03 Relationship, 04 Pension, 05 Employer, 06 Group Life, 07 Banks…). Consistency reduces “random missing documents” requests.

Common mistakes

Avoidable ‘silent losses’ and avoidable delays.

  • Not identifying the correct pension route first (PFA vs PTAD) and submitting to the wrong place
  • Assuming the employer “will handle” Group Life without you getting confirmation and references
  • Letting standing instructions and subscriptions keep running for weeks
  • Not saving evidence (statements, screenshots, email trails)
  • Mixing benefits admin with inheritance decisions (creates conflict and stalls progress)

If you only do 3 things this month

  1. Identify the pension lane (PFA vs PTAD) and secure a clear checklist + reference
  2. Open the employer Group Life/death-in-service lane (if employed) and get written acknowledgement
  3. Stop recurring charges and map bank accounts/loans with references

FAQ (Nigeria — benefits & financial support after a death)

Questions and answers ready for snippet.

In Nigeria, where does financial support usually come from after a death?

Most families find money in a few predictable lanes: (1) pension death benefits (Contributory Pension Scheme via the deceased’s PFA, or Defined Benefit Scheme via PTAD for older federal retirees where applicable), (2) death-in-service / Group Life cover arranged by an employer, (3) workplace payouts (last salary, unused leave, terminal benefits), (4) bank stop-loss and account/loan mapping, (5) insurance policies (personal or employer-linked), and (6) NSITF Employee Compensation if the death was work-related.

What is the fastest ‘first move’ for pension and death-in-service benefits?

Identify the right route: (A) CPS (RSA) — contact the deceased’s Pension Fund Administrator (PFA) and ask for their deceased-claim checklist and a reference number; (B) DBS (older federal retirees) — confirm whether PTAD is the paying authority for that category; (C) death-in-service/Group Life — ask the employer to open the claim with their insurer immediately. In all cases: submit one consistent document pack and insist on written acknowledgement.

How do I know if the deceased was under CPS (PenCom/PFA) or the older DBS/PTAD pension?

A simple rule of thumb: if the person had an RSA with a PFA (regular pension statements, a PIN, or messages from a PFA), that points to CPS. If the person retired long ago under older federal defined-benefit arrangements and was receiving a monthly pension, PTAD may be involved for certain categories of retirees. When unsure, start with the employer/MDAs pension desk (if public service) and ask which scheme and which administrator applies.

Will we need Letters of Administration or Probate to receive pension or insurance money?

Requirements vary by institution and sometimes by claim value. Some administrators may release smaller sums to next-of-kin with alternative proof, while larger sums may require Letters of Administration or Probate. Ask directly for your exact claim: “For this claim value, do you require Letters of Administration/Probate, or will you accept another form of authority?”

If the death happened at work or may be work-related, what should we do?

Open the NSITF Employee Compensation lane quickly. Ask the employer for the official incident/claim pathway and what forms and medical evidence they must submit. Document the timeline, keep all evidence, and obtain a claim reference. Work-related claims are often time-sensitive in practice.

Can we claim NHF refunds if the deceased contributed to NHF?

In general, NHF contributions can be refundable to the next-of-kin in the case of a deceased contributor, subject to the official requirements. Treat it like a separate lane: ask FMBN for the exact checklist and submit a complete pack once with proof of submission and a follow-up date.

How do I stop money ‘leaking’ from bank accounts after a death?

Start by listing and stopping recurring charges where possible (standing instructions, subscriptions, card auto-payments), then map all accounts and loans across banks. Preserve evidence (statements/screenshots) and get each bank’s deceased-account checklist plus a reference number so you can follow up consistently. Never share OTPs or full login credentials with anyone claiming to “help process” the account.

Next steps (connect the 5 pillars)

Split the work into clean guides so you move faster with fewer mistakes.

  1. Full checklist: what to do after a death (Nigeria)
  2. Funeral logistics: planning a funeral (Nigeria)
  3. Estate/inheritance: legal guide (Nigeria)
  4. Emotional support: grief support (Nigeria)

Nigeria — 5 pillars (recommended order)

These pages are designed to work together. Follow the order to avoid repeat trips and missing documents.

General information only; not legal/tax/financial/insurance advice. Processes and eligibility can change. Always confirm your exact checklist and route via official channels (PenCom, your PFA, PTAD where applicable, NSITF, FMBN-NHF, employer, banks, insurers) and consult a suitable professional for complex cases.